Terramore ships to street addresses within the United States. We are not able to ship to
P.O. boxes or APO/FPO addresses. 

Available shipping options and rates will appear at checkout once you enter your address.

Yes. Every Terramore order travels fully insured with FedEx and requires a signature on delivery, so your piece arrives safely in your hands.

Ready-to-ship pieces are dispatched within five business days. Custom and made-to-order items may take up to 21 business days. 

Your shipping confirmation email includes a tracking number and link.

If you do not receive a shipping confirmation for in stock pieces or your tracking information has not updated after five days, please contact us at clientservices@loveterramore.com

You can return eligible items within 30 days of delivery. Items must be unworn and in
new condition, with the Terramore tag still attached, in the original packaging, and with all documentation, including the grading report if your piece came with one.

Yes. If the piece is in stock, you can
exchange an eligible piece once for the same piece in a different size, free of
charge, within 30 days of delivery.

The following are final sale:

• custom pieces created in our Ring Builder;
• made-to-order pieces, including rings ordered in a size we do not keep in stock;
• engraved pieces;
• anything marked final sale on the product page.

Anything damaged in transit is covered regardless of final-sale status.

The return process can be initiated here. 

We will inspect your return and issue your refund within five business days of receiving
it. Your bank may take a few extra days to post it. If you used financing, your refund is processed through your financing provider. Charges paid for shipping are not refundable.

Every piece has its own timeline, depending on the design and stones involved. Most made-to-order pieces are shipped within 21 business days from design approval. 

Of course. You can come to us knowing exactly what they’d love or with little more than a hunch, and we’ll help you make the decisions along the way, from the stone to the finishing details, so the piece feels unmistakably theirs when they open it.

Yes. Enter the recipient’s address at checkout; it can be any U.S. street address. 

The person who purchased the gift can start a return within 30 days of delivery for
a refund to their original payment method. Gift recipients can exchange an eligible piece for a different size or request a store credit through our returns portal.

We hope you do. Terramore pieces are made to become part of your life, though a little care will help them stay beautiful through all of it. We recommend taking yours off before swimming, exercising or using cleaning products, and being mindful of settings that could catch during more hands-on activities.

For most pieces, a gentle clean with lukewarm water, mild soap and a soft brush will help bring back their shine. Rinse carefully and dry with a soft cloth. 

Keep each piece in its own pouch or jewelry box when you’re not wearing it. This helps prevent chains from tangling and gemstones or metal surfaces from scratching against one another.

Yes, all natural diamonds come from suppliers who comply with the Kimberley Process and only provide conflict-free diamonds. Learn more about the Kimberley Process here. 

A carat is a measure of a diamond’s weight. When a single diamond is described in decimals, such as 0.52 ct on its grading report, that is its weight. When weight is
described as a fraction, such as 1/4 ct, it is approximate and stands for a range of decimal weights. “ctw” (carat total weight) is the combined weight of all the diamonds in a piece.

Please refer to the "Carat Weight Guide" on the product pages for specific ranges.

Sales tax, where applicable, is calculated at checkout based on your shipping address.

Please contact us. Our Commitment covers the original purchaser for lor as long as you own it - if it's a manufacturer defect, we'll repair or replace it. Damage from wear and use isn't covered.

Please contact us at clientservices@loveterramore.com