Refund policy

Last Updated: 10.6.2026

These Purchase Policies apply to purchases made through the website located at loveterramore.com (or any successor links) and all associated web pages, websites and social media pages (the “Website”) provided by Terramore (“Terramore,” “we,” “our,” or “us”) and are incorporated into the Terramore Terms of Service (the “Terms”). Capitalized terms used but not defined in these Purchase Policies have the meanings given in the Terms. 

Custom and made-to-order pieces are final sale and cannot be returned or exchanged.

RETURN AND EXCHANGE POLICY

Return Window

You may return an eligible item within thirty (30) days after the date the carrier confirms delivery. Returns must be initiated within the return window; we cannot accept returns initiated after the window closes.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

(a)  custom pieces created through our Ring Builder;

(b)  made-to-order pieces, including rings ordered in a size we do not have in stock;

(c)  engraved items; and

(d)  any other item identified as final sale on the product page.

Final-sale items remain covered by our Limited Lifetime Warranty, and items damaged in transit are handled under Section 1.7 regardless of final-sale status.

Condition of Returned Items

Returned items must be unworn and in new condition, with no signs of wear, and must be returned with the Terramore tag attached and unaltered, in the original packaging, and with all documentation, including any grading report (see Section 2.6). Items that have been resized, engraved, repaired, or otherwise altered after delivery are not eligible for return. All returns are subject to inspection. If a returned item does not meet these conditions, we will notify you and send the item back to you.

How to Start a Return

To start a return, visit our returns portal at https://terramore.loopreturns.com and follow the instructions. You will receive a complimentary, prepaid return shipping label. Pack your return in its original packaging, ship it within seven (7) days after the label is issued, and drop it off at a staffed carrier location rather than a drop box, keeping your receipt. Returns must be sent to the address on the label we provide; we are not responsible for returns sent by any other method or to any other address.

Refunds

After we receive and inspect your return, we will issue an approved refund to your original payment method within seven (7) business days after we receive it. Your financial institution may take additional time to post the refund. If you paid using a financing provider, your refund will be processed through that provider under its terms. Charges you paid for expedited shipping are non-refundable; we do not deduct the cost of complimentary shipping from your refund.

Grading Reports

If your item was sold with a grading report issued by an independent laboratory, the original report must be included with your return.

Exchanges

Within the return window, you may exchange an eligible item one time for the same item in a different size, at no charge. If the requested size is made to order, production time applies and the exchanged piece is final sale. Exchanges for a different item are handled as a return and a new order.

Order Cancellations

To request cancellation of an order, contact us at clientservices@loveterramore.com as soon as possible. We will confirm whether your order can be cancelled. Orders that have shipped, and custom or made-to-order pieces that have entered production, cannot be cancelled. Orders that have shipped are subject to this Return and Exchange Policy.

Resizing

Resizing services will be available soon. Resizing terms, including eligibility, timing, and any fees, will be posted in these Purchase Policies before the service is offered.

Excessive Returns

We may decline returns from, or limit or refuse future orders by, customers whose return activity we reasonably determine to be excessive or abusive.